FREQUENTLY ASKED QUESTIONS
Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling. "How to burn" reminder on the bottom of your jar.
We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us at sales@jdicandles.com. We ask that return shipping be paid by the customer.
All orders are processed nd shipped within 24-48 business hours and take 2-7 days to arrive via USPS. We will be sure to contact you if there is any delay.
We mostly use USPS Priority Mail.
All fragrances used in our candles are phthalate free. Phthalates are used to dissolve raw materials in apothecary goods, medicine, and fragrances. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.